Sales Training International (STI) offers lifetime, non-exclusive, unlimited use, content licenses for its Web-based training courses to select organizations. The updated content is proven to be effective and is available for review 24/7 at www.LearnCustomerServiceOnline.com.
The customer service courses are developed in Articulate Storyline and are available in SCORM, HTML5, as well as, non-SCORM formats. Source files are included.
This content bundle is a comprehensive and balanced curriculum for Customer Service Specialists and others who interact with internal and external customers.
One Time License Fee: $50,000 (334 participants in our public site would pay for the one-time license fee).
The customer service training content bundle consists of 10 interactive Web-based training courses plus support materials:
- Telephone Etiquette
- Trust and Rapport Building
- Active Listening Skills
- Problem Solving Skills
- Defusing Anger
- Managing Customer Expectations
- Email Etiquette
- Stress Control
- Goal Setting
- Creating Customer Loyalty
- 30 page resource PDF resource packet including a job aid for each course
- Coaching Guide for managers, supervisors or trainers
- Coaching Slides with detailed notes for managers, supervisors or trainers
See Web-Based Customer Service Training Course list for course descriptions.
FREE 14 DAY PREVIEW - Non-Disclosure Agreement
To access your free 14 day review of the courses and support materials, please complete the brief Non-Disclosure Agreement.