01 Objectives
02 Definitions
03 Listening Challenge
04 One-Way Communication Challenge
05 Active Listening Skills

a) Acceptance Responding b) Repeating c) Paraphrasing d) Clarifying e) Summarizing

06 Skill Review
07 Practice Scenario 1
08 Practice Scenario 2
09 Practice Scenario 3
10 Psychological Truth
11 Transitional Sentences
12 When/When Not to Listen Actively
13 Course Assessment