Transition Sentences (continued)

There are two parts to a transition sentence:

  1. Statement that supports the current view (without agreeing)
  2. Announcement that new information is coming

Examples of Transition Sentences:

Read the following customer statements and type in your own transition sentences. You can select from the above examples, combine them or create new ones:
Your company seems to be operating in the dark ages.
I don't think this is working for me. Maybe we better just cancel the service.

Quick Question

When different points of view exist, without active listening skills and transition sentences, you will most likely have an argument on your hands.

True
 False

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