Psychological Truth (continued)

To develop psychological truth:

  1. Listen carefully and completely
  2. Paraphrase or summarize what you heard
  3. Get feedback from the speaker that your understanding of what you heard is correct

Once you complete the above steps, you can…

  • Make recommendations that will be heard
  • Express your point of view
  • Begin mutual problem solving

Quick Question

Which active listening techniques are most effective for establishing psychological truth?

Asking clarifying questions and providing acceptance responses
 Paraphrasing and summarizing

Page 16 of 20