Read the information below and then select what each example is called from the drop down boxes. |
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| When did you get the statement? | |
| Let's pull this all together. You sent the check on the 25th, then you tried to make another purchase, but you were over the limit because the check hadn't cleared yet. Am I right so far? | |
| You sent the check but it's not showing up on your statement. | |
| I see ... Uh huh ... Okay ... Yes ... I understand ... | |
| 1-800-551-7355? | |
Quick Question |
When you summarize, you are also using the skills of repeating and paraphrasing. |
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