Paraphrasing

Paraphrasing is stating, in your own words, your understanding of what you heard.

Paraphrase the customer's statement below in your own words in the following text box.

Customer says, "When the package arrived the parts were not wrapped with protective paper and many of them were damaged."

CHECK WORK


Quick Question

When should you use paraphrasing?

When you are not paying attention to the speaker
When you want the speaker to know that you understand him/her

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