The listener must communicate an understanding of the other person's point of view and get feedback that what they heard was correct. This process establishes the listener's right to speak. Until this is done, the speaker will resist your input. You will learn to actively listen by using the following skills. (Note: You can use "map" link on the navigation bar if you want to skip ahead to any of these skills.)
Answer the following question to advance to the first Active Listening skill. |
During
conversations where important information is given, the listener must
become actively involved in the listening process.Quick Question |
When you provide the speaker with an accurate interpretation of what he/she said, the more likely he/she is to feel that you truly understand.
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