The purpose of this course is to present techniques that will allow you to provide feedback to the speaker in your conversations in such a way as to deepen trust and respect.
Customer service professionals, sales representatives, and anyone who communicates with people in a business environment will benefit from this course.
Learning Objectives:
After completing this course, you will be able to:
1. Differentiate between active and passive listening.
2. Define and demonstrate the following Active Listening Skills:
- Acceptance Response
- Repeating
- Paraphrasing
- Clarifying
- Summarizing
3. Use transition sentences.
4. Understand the "Psychological Truth" about the power you create using listening skills.
5. Know when and when not to use use these listening skills.
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