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Content License

HomeSales Training International (STI) offers lifetime, non-exclusive, unlimited use, content licenses for its Web-based training courses to select organizations. The updated content is proven to be effective and is available for review 24/7 at www.LearnCustomerServiceOnline.com.

The customer service courses are developed in Articulate Storyline and are available in SCORM, HTML5, as well as, non-SCORM formats. Source files are included.

This content bundle is a comprehensive and balanced curriculum for Customer Service Specialists and others who interact with internal and external customers.

One Time License Fee: $50,000 (334 participants in our public site would pay for the one-time license fee).

The customer service training content bundle consists of 10 interactive Web-based training courses plus support materials:

  1. Telephone Etiquette
  2. Trust and Rapport Building
  3. Active Listening Skills
  4. Problem Solving Skills
  5. Defusing Anger
  6. Managing Customer Expectations
  7. Email Etiquette
  8. Stress Control
  9. Goal Setting
  10. Creating Customer Loyalty

Support Materials

  • 30 page resource PDF resource packet including a job aid for each course
  • Coaching Guide for managers, supervisors or trainers
  • Coaching Slides with detailed notes for managers, supervisors or trainers

See Web-Based Customer Service Training Course list for course descriptions.

FREE 14 DAY PREVIEW - Non-Disclosure Agreement

To access your free 14 day review of the courses and support materials, please complete the brief Non-Disclosure Agreement.

 

 

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