|Your Planning Grid - ASTD Audio|
Participants and roles in the development and implementation of the courses and metrics.
Jeanne O'Connor-Green: Shell Training Project Manager (former)
|Hear the presentation made to the ASTD International Conference about how the first six courses (plus Team Building) were customized for Shell and the results they achieved - including a financial return of five times the investment.|
|Part One||Part Two|
The results of the program were written in the following linked report by Rebecca Payne.
Improving Customer Service Skills