Participants and roles in the development and implementation of the courses and metrics.
Jeanne O'Connor-Green: Shell Training Project Manager (former)
Bob DeGroot: Sales Training International (course author) 800-551-7355
Jim Bauer: Shell Trainer - Opens the ASTD Presentation (former) 714-526-9010
Becky Payne: President, ROI Evaluation Services (former)
| Hear the presentation made to the ASTD International Conference about how the first six courses (plus Team Building) were customized for Shell and the results they achieved - including a financial return of five times the investment. |
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The results of the program were written in the following linked report by Rebecca Payne.
Improving Customer Service Skills
by Rebecca Payne |
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