Content Knowledge Mastery Certificate

Upon completion of the prescribed curriculum and meeting other qualifications as noted below, the student will be awarded a certificate testifying to this Content Knowledge Mastery accomplishment. This certificate provides formal recognition of your accomplishments and designation of:

Customer Service Specialist

Qualifications: For this certificate, the candidate must complete all courses with a minimum of 70% passing grade on each of the tests following each course within a 24 months of the initial test score. Courses and tests may be re-taken. Contact us when you've completed the courses and we'll email your certificate to you. There is no additional charge to receive the certificate.

CERTIFICATELearn Customer Service Curriculum:

  1. Telephone Etiquette
  2. Business E-mail Etiquette
  3. Trust and Rapport Building
  4. Active Listening Skills
  5. Problem Solving
  6. Defusing Anger
  7. Managing Customer Expectations
  8. Stress Control
  9. Goal Setting
  10. Creating Customer Loyalty

For additional information call us (281) 367-5599
or send us your request using e-mail
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