Free Customer Service Needs Assessment Tool

Customer Service Diagnostic Questionnaire

The Customer Service Diagnostic Questionnaire (CSDQ) reviews five mission critical skill sets: Telephone Etiquette, Trust & Rapport Building, Active Listening Skills, Problem Solving and Defusing Anger. Plus, the brief "Stress Control" survey is included. Free report is immediately available and graphically illustrates levels of knowledge and comfort in performing the skills and strategies.


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