Free
Customer Service Needs Assessment Tools
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Free
Customer Service Needs Assessment Tools
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| Customer Service Diagnostic Questionnaire | The Customer Service Diagnostic Questionnaire (CSDQ) reviews five mission critical skill sets: Telephone Etiquette, Trust & Rapport Building, Active Listening Skills, Problem Solving and Defusing Anger. Plus, the brief "Stress Control" survey is included. Free report is immediately available and graphically illustrates levels of knowledge and comfort in performing the skills and strategies. | |
| Personality Styles Inventory | People have personality preferences that determine how they like to interact. Interacting according to their preferences expedites building trust and rapport. This survey looks at your preferences and what they mean. You can ask the same questions about someone you know to find out how they like to interact. Strengthen relationships quickly and easily. Works at work and at home. A new evaluation based on the work of psychiatrist Carl Jung and written by Dr. Bob DeGroot allows you to select both sides of continuum to gain a greater understanding of your personal styles. | |
© 2001 Sales Training International 800-551-7355
Sales Training
International
Customer Service Training
2204 Timberloch Place, Suite 150
The Woodlands, TX 77380
800-551-7355
281-367-5599
info@saleshelp.com