Home
 
 
Free Customer Service Needs Assessment Tool

Customer Service Diagnostic Questionnaire

The Customer Service Diagnostic Questionnaire (CSDQ) reviews five mission critical skill sets: Telephone Etiquette, Trust & Rapport Building, Active Listening Skills, Problem Solving and Defusing Anger. Plus, the brief "Stress Control" survey is included. Free report is immediately available and graphically illustrates levels of knowledge and comfort in performing the skills and strategies.

 


For additional information call us (800) 551-SELL, (281) 367-5599
or send us your request using e-mail info@saleshelp.com
© Copyright 2002, 2011 Sales Training International

www.SalesHelp.com

[Online Sales Management Training] [Online Sales Training] [Marina Customer Service Training]