Learn Customer Service Online provides front-line customer service professionals with observable "mission critical" skills training they need to tackle today's fast paced customer interactions. It's absolutely true that Web-based training is a cost-effective way to learn! Supervisor's coaching guide, job aid checklists and slides are included online for qualified individuals (see # 4 below).

These courses are taught in an interactive, engaging and easy to navigate format and are offered at a very low cost.

1. Mission Critical customer care skill sets taught in courses designed for both telephone and face-to-face interactions: These are self-paced courses therefore the time estimates can vary dramatically based on participant's prior knowledge.

1. Telephone Etiquette
2. Trust & Rapport Building
3. Active Listening Skills
4. Problem Solving
5. Defusing Anger
6. Stress Control
7. Interpersonal Communications Strategies
8. Managing Customer Expectations
9. Business Email Etiquette
10. Goal Setting
11. Creating Customer Loyalty

Click here for full course descriptions

2. Observable skills that provide measurable outcomes - view Client Quotes:

• Tests at the end of each module demonstrate knowledge gained
• Test results are e-mailed to up to three people you designate
• Transcripts are available during the term of membership
• Skills observation checklists (Job Aids) to demonstrate transfer of knowledge and skill back on the job

Hear the presentation made to the ASTD International Conference about how the first six courses (plus Team Building) were customized for Shell and the results they achieved - including a financial return of six times the investment.

3. Job Aids for each course: Participants can access and print these valuable brief checklists.

4. Coaching guide and Microsoft Power Points practice session slides with detail "how to" notes available for download online. There is no additional charge to access these support tools for qualified * individuals.

• Practice the skill sets course by course in sequence and collectively
• Use observation checklist job aids to identify areas needing improvement
• Use online coaching guide to help students achieve unprecedented results

* To qualify to access the coaching materials: You must be personally registered and complete the courses with a passing score. The students you coach must also be registered to take the courses. You must have a total of five people registered including yourself. Please call if less than five people..

5. Highly interactive and engaging course designs. Learning activities include:

• Smart Schools
• Multiple choice, fill in the blank and true/false questions
• Practice sessions
• Listen and learn
• Video clips

Note: All courses have learning activities but not all courses contain all learning activities listed here.

Be sure to visit our new companion e-learning site for Sales Professionals: www.LearnSellingOnline.com

LearnCustomerServiceOnline.com is owned and operated by Sales Training International.

[Diagnostic Tools] [Customer Service Course List] [e-Learning Community] [Course Preview] [Member Login] [Buy Online] [About Us] [Affiliates]

800-551-7355
281-367-5599
info@saleshelp.com
www.SalesHelp.com